Privacy Policy

At Helhun, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website. Please read it carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect the following types of information:

  1. Personal Identifiable Information (PII): Includes your name, email address, phone number, billing and shipping address, and payment details when you make a purchase.
  2. Non-Personal Information: Includes your IP address, browser type, operating system, and browsing behaviour on our website.
  3. Account Information: When you create an account, we collect login credentials and profile preferences.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process and fulfil orders, including shipping and returns.
  • To personalise your shopping experience and improve our website.
  • To communicate with you regarding orders, promotions, and updates.
  • To detect and prevent fraudulent activities or security breaches.
  • To comply with legal obligations and resolve disputes.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.

4. Sharing Your Information

We may share your personal information with:

  • Service Providers: Such as payment processors, shipping companies, and marketing tools, to facilitate transactions and services.
  • Legal Authorities: When required to comply with legal obligations or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell or rent your personal data to third parties for marketing purposes.

5. Your Rights

Under GDPR, you have the following rights:

  • The right to access your personal data.
  • The right to correct inaccurate or incomplete data.
  • The right to request deletion of your data (“right to be forgotten”).
  • The right to restrict or object to processing of your data.
  • The right to data portability.
  • The right to withdraw consent for specific uses of your data.

To exercise your rights, contact us at mail@helhun.com.

6. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no online data transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website, and the date of the latest revision will be indicated.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: mail@helhun.com
Phone: ‭+31 6 81 27 80 81‬
Address: Westersingel, 9718 CM, Groningen

By using our website, you agree to the terms of this Privacy Policy. Thank you for trusting Helhun with your information!